Episode 7 - The Apex of the Recovery Industry
Sponsored by BM Catalysts
In this episode, we speak to guest Mark Madgwick from Apex Networks, a comprehensive business platform designed for recovery operators. They discuss the intricacies of the recovery industry, highlighting the vital role recovery operators play in ensuring road safety and the often-overlooked dangers they face on the job. The conversation dives into the connection between garages and recovery services, the importance of efficiency in their operations, and how technology, including AI, is shaping the future of the industry.
Here is a summary of the episode.
Dangers of recovery
The episode begins with a stark reminder of the dangers faced by recovery operators, who risk their lives on busy roads. Ben expresses his admiration for these professionals, highlighting how undervalued their work is in society. This sets the stage for a broader conversation about the recovery industry, which is not just about towing broken vehicles but also involves a significant amount of technical know-how and management.
rms system
Mark sheds light on the comprehensive services offered by Apex Networks, including their RMS system, designed to streamline recovery management. The conversation touches on the importance of efficiency and speed in recovery operations, especially when lives are at stake. With the integration of technology, recovery operators can now communicate seamlessly through an app, allowing for real-time updates and efficient job management.
collaboration
A key theme of the episode is the collaboration between garages and recovery operators. Mark emphasises that many garages already have relationships with local recovery providers, and fostering these connections could lead to improved service delivery for customers. The discussion also highlights the challenges faced by both sectors, such as staffing issues and the need for timely repairs, which are crucial for commercial vehicles.
Subscriptions
As the conversation progresses, the Ben and Mark explore the potential of subscription services in the automotive industry. This innovative approach could provide customers with easier access to regular vehicle maintenance, ultimately leading to safer driving conditions. Additionally, the episode touches on the impact of AI and electric vehicles (EVs) on the recovery industry, underscoring the need for ongoing training and adaptation to new technologies.
summary
In conclusion, this episode is a must-listen for anyone in the automotive industry or those interested in understanding the complexities of vehicle recovery. With insights from industry expert Mark Madgwick, listeners will gain a deeper appreciation for the vital roles played by recovery operators and the importance of collaboration within the industry. Tune in now to hear the full discussion and discover how technology is shaping the future of vehicle recovery.
🎧 Listen now on Podbean, or search for Garage Talk Unwrapped - The Podcast on any of your favourite podcast streaming platforms.
💡 Sponsored by: BM Catalysts