Digital Check-In Drives £9.6 Million in Added-Value Sales for UK Dealerships in 2025
Tjekvik processed nearly three million self-service interactions in the UK + Ireland in 2025
Dealerships in the UK and Ireland saw added-value revenues totalling over £9.6 million.
Almost 2 million customers checked in their vehicles for service and repair from home, a 13% increase over 2024
Customer use of digital self-service in aftersales in the UK and Ireland continued to grow in 2025, with nearly 3 million using digital check-in and check-out solutions to drop off or collect their vehicles after service or repair. New figures from Tjekvik, the market leader in self-service aftersales technologies, highlight an 11% increase in digital interactions last year compared to 2024.
Tjekvik’s self-service solutions give customers the flexibility to check in and check out their vehicles at a time and place convenient for them, either at home using a mobile-optimised site, or at dealers via tablets and easy-to-use touchscreen kiosks. In 2025, more customers have been using digital self-service to provide pre-service instructions, select added-value items, provide authorisation and drop off their keys.
Millions chose self-service to speed up appointments
The convenience of digital self-service and the ability to avoid queues have prompted more customers to use Tjekvik’s solutions in 2025. The most popular form of digital interaction was home check-in, where 1,908,730 customers in the UK and Ireland used Tjekvik’s solutions to check in their vehicles for service or repair from the comfort of their own homes, a 13% increase over the year before.
Many customers continued their digital journey at the dealership, with 877,923 customers using Tjekvik’s touchscreen kiosks to check-in their vehicles, an 11% increase over 2024. Additionally, 108,482 customers used Tjekvik’s digital check-out solutions when collecting their vehicles, a 34% increase.
Increased spending through digitisation
The widespread use of digital self-service means that dealers are increasingly able to generate incremental aftersales revenues that may not have been possible through traditional means of interaction. Digital check-in allows dealers to automate the promotion of value-added products and services to customers, such as season-specific tyres, premium lubricants, air conditioning checks and service plans.
Tjekvik’s digital self-service solutions delivered over £9.6 million in additional revenue for dealers last year through value-added sales. In total, 269,463 added-value items were sold, with lubrication and additives (55,401), followed by air conditioning refresh (41,101), and seasonal checks (28,166) proving to be the most popular choices.
Offering aftersales customers digital self-service solutions is also having a positive impact on dealer sales teams. Tjekvik’s digital check-in solutions logged 142,488 vehicle valuation requests, up 13% over the previous year, helping to create valuable high-intent leads for sales executives and wider retail teams. Service plan requests were also popular, reaching 117,005 in 2025, highlighting how digitisation can help extend the customer journey past the original sale.
Christian Mark, CEO and Co-founder at Tjekvik, said: “The continued rise in digital self-service adoption in 2025 shows how convenience and efficiency remain the priority for aftersales customers. Our solutions help dealerships meet this demand while also creating valuable revenue generating opportunities through targeted upselling.”