New data highlights expanded role for self‑service in maximising accuracy of customer data

Self-service aftersales technologies are playing an increasingly important role in maintaining the accuracy of UK dealers’ customer records, according to new analysis by Tjekvik.

In the first half of 2025, over 1.96 million aftersales appointments were processed through Tjekvik self-service technology, and in 13.8% of cases (equivalent to almost 271,000 interactions) the customer chose to amend the records that had been drawn from the dealer’s DMS. Details that were amended included names, emails and contact numbers.

Customers chose to correct or update details when checking in for an aftersales appointment either remotely at home, or via Tjekvik’s in-showroom digital kiosks. An accurate database is especially important for ensuring the customer can be contacted in the right way at the right time, which is crucial for maximising retention and driving improved revenue per booking.

Scott Edmunds, Head of Global Customer Success at Tjekvik, commented: “Accurate data is essential for delivering a personalised, high-quality service, and it is clear that customers are willing to manage their own information to support dealers’ ongoing communications. Self-service is transforming daily operations in aftersales departments, giving customers more control over their experience and saving dealerships precious time and resources."

Continued strong uptake for self-service in aftersales

At dealer locations where they were given the option to do so, over half (57%) of UK customers chose to check in their vehicles remotely before arriving at dealerships during the first half of 2025, while 26% chose to do so using Tjekvik’s in-dealer kiosks. Both routes gave those customers the opportunity to avoid potentially lengthy aftersales queues.

Over the same period, UK motorists purchased over 120,000 value-add products and services via Tjekvik online and in-showroom solutions, generating an additional £4.7 million in dealer revenue. In addition, over 55,000 service plans and 70,000 vehicle valuations were requested, providing retail teams with high-intent leads.