Rew Auto Services Strengthens Inclusive Reputation as Enquiries Surge
Chichester workshop expands services and strengthens digital visibility
Rew Auto Services in Chichester has long been recognised for its inclusive, customer-first ethos – a reputation that now sees women make up around 70 percent of its customer base. With a strong focus on approachability and fair pricing, the workshop has grown steadily over the past 22 years.
Now, as part of its latest phase of development, the business is expanding its service offering and strengthening its digital presence to support long-term growth.
The garage, a Bosch Car Service Centre, currently occupies a 6,000sqft site with seven ramps and a team of eight. Owner Rew Reed, an IMI Master Technician and Certified Advanced Automotive Engineer, says customer satisfaction has always been central, but how customers find and interact with the garage has changed.
“Word of mouth is still our biggest driver, particularly amongst women. But even so, those people go straight online to check us out,” he said. “We needed something that reflected the values and professionalism of the garage and made life easier for the customer.”
Having previously relied on a website that looked presentable but delivered very little traffic, Rew turned to Garage Services Online (GSO) after recommendations from fellow Bosch network garages.
“It’s exactly what we asked for – relevant and local lead generation. It’s a professional platform that speaks to the type of customer we work well with,” said Rew.
The visibility boost has helped underpin wider growth plans. The garage has just installed a motorcycle MOT bay and will soon be offering a full range of motorbike services, something Rew says is a direct result of the confidence and demand the website is helping to generate.
Jim Lang, managing director at Garage Services Online, said: “Rew knew exactly the kind of work he wanted to attract. Our job was to build a site that made it easy for the right customers to find him.”
Rew sees the website as a core part of the workshop’s day-to-day infrastructure and one that will continue to support future growth.
“It’s not an optional extra anymore,” he concluded. “It helps people find us, gives them confidence, and turns interest into bookings.”