Tjekvik reports further growth in aftersales self-service in the UK in H1 2025
Nearly 1.4 million digital self-service interactions were recorded during the first half of 2025, up 12% compared to H1 last year
Over £4.7m worth of value-add items were sold through digital check-in, a 7% increase over the same period last year
Over 70,000 vehicle valuation requests, up 21%, demonstrate the retail potential of adopting digital aftersales check-in solutions
More UK motorists than ever are opting to use digital self-service solutions when visiting and communicating with aftersales departments. During the first half of 2025, over 1.37 million self-service interactions were recorded in the UK by Tjekvik, the market-leading provider of digital self-service technologies, representing a 12% increase on the same period last year. The rise reflects continued demand from customers for improved speed, convenience and flexibility when they check in their vehicles for service, repair or MOT.
At dealer locations where they were given the option to do so, over half (57%) of UK customers chose to check in their vehicles remotely before arriving at dealerships, while 26% chose to do so using Tjekvik’s in-dealer kiosks. Both routes gave those customers the opportunity to avoid potentially lengthy aftersales queues.
Digital solutions driving aftersales revenue
Self-service solutions are also driving aftersales revenue growth for UK dealers. During the first half of 2025, UK motorists purchased over 120,000 value-add products and services via Tjekvik online and in-showroom solutions, a 6% increase year-on-year. This generated an additional £4.7 million in dealer revenue, up 7% on the same period last year.
Lubricants and additives were the most popular products purchased through the digital check-in process, accounting for 22% of all upsell items, followed by air conditioning re-gas requests (17%) and general air conditioning services (10%). Over 55,000 service plans were requested ?, while vehicle valuation requests surged by 21% to over 70,000, providing retail teams with high-intent leads. The growing number of value-added sales demonstrates how more customers prefer to make purchasing decisions in their own time, away from the service reception.
Christian Mark, CEO and Co-founder at Tjekvik, said: “UK motorists continue to show a clear preference for digital-first service experiences. Our half-year results highlight how self-service is reshaping the way customers engage with aftersales departments, saving them time while boosting profitability for our dealer partners.”