Episode 16 - Under pressure: avoiding TPMS pitfalls
Sponsored by BM Catalysts
In the fast-paced world of automotive repair, delivering consistent, high quality service is everything. In this episode of Garage Talk Unwrapped, we explore the realities of Tyre Pressure Monitoring Systems (TPMS) with Prashant Chopra from Autogem, a business that has been part of the industry since the 1960s.
Get the Inspection Right
One message comes through loud and clear. Get the inspection right and everything else follows.
As Prashant puts it: “Get your inspection right, everything follows. Get it wrong, you start having problems.”
It’s a simple idea, but one that underpins the entire episode. A missed check or incomplete inspection can quickly snowball into bigger issues, often leading to dissatisfied customers and damage to a garage’s reputation.
The Hidden Risks of TPMS
The conversation highlights the common pitfalls technicians encounter with TPMS, particularly the misconception that a vehicle is in good condition simply because no warning lights are illuminated. Prashant warns that many vehicles, particularly those manufactured after 2014, have sensors that may fail without any dashboard indication.
This lack of awareness can lead to significant reputational damage for garages, as customers may incorrectly associate their issues with the recent service performed.
Not Just a Sensor
One of the biggest misconceptions around TPMS is treating it as a simple component rather than a complete system.
Autogem’s approach reflects this. Their TPMS programme goes beyond supplying parts and tools. It includes training, technical support, and ongoing guidance to help technicians fully understand what they are working on.
As Prashant explains, “It’s not just a sensor, it’s a system.”
That shift in mindset is key to improving both efficiency and service quality.
Raising Standards with ‘Under Pressure’
The episode also highlights Autogem’s ‘Under Pressure’ competition, created to recognise and develop TPMS expertise across the UK. It is more than just a competition. It is a way to spotlight talent, identify gaps in knowledge, and ultimately raise standards across the industry.
For technicians and garages alike, it offers a chance to learn, improve, and stand out.
Look Out For the lemons
For those in the automotive sector, this episode is a treasure trove of insights. It underscores the importance of a proactive approach to vehicle inspections, the value of engaging with customers, and the necessity of ongoing training.
As Prashant aptly puts it, 'We want to make sure that our customers are really, really on the board to look out for the lemons.'
If you want to strengthen your approach to TPMS and avoid common pitfalls, this episode is well worth a listen.
🎧 Listen now on Podbean, or search for Garage Talk Unwrapped - The Podcast on any of your favourite podcast streaming platforms.
💡 Sponsored by: BM Catalysts