Centralised customer-focused data hub accessible by QR code launches
Straightset QR, a proprietary in-house customer portal that streamlines equipment servicing and minimises disruption for workshops and garages, recently launched in direct response to customer demand.
Developed by Straightset, this comprehensive, Health & Safety-focused platform is designed to enhance operational efficiency, reduce downtime and improve compliance within busy service settings.
“The new customer-focused portal is available exclusively to Straightset Service customers,” said Andrew Bates, Managing Director of Straightset. “At its core, the platform addresses the growing demand for greater transparency and control over garage equipment performance and safety.”
The new system allows garage owners, service managers and Health & Safety personnel to access key service data and operational information within a centralised digital hub, including:
QR-coded equipment safety checks for easy compliance tracking
Equipment reporting and KPI monitoring to enhance oversight
Integrated insurance reporting for defects to ensure timely action
Access to certificates, job sheets, and repair history for full traceability
Purchase order and approval systems to simplify procurement
Training videos and support resources
Support for various Health & Safety processes for group managers to ensure regulatory compliance
The platform not only ensures regulatory compliance and reduces unplanned downtime but also supports smarter, data-driven decision-making.
“One of the portal’s most practical features is its daily safety checks interface, allowing workshop personnel to conduct and record essential pre-use safety inspections directly within the system,” added Andrew.
If a fault is logged, the system instantly notifies both Straightset’s Service Team and the technician’s line manager, enabling a fast, safe and efficient response, promoting accountability, safe working practices and providing a digital audit trail which is an increasingly essential factor in modern Health & Safety governance.
Access to Straightset QR is quick and easy via a simple QR code scan, located directly on the equipment. This ensures both mechanics and management teams can instantly retrieve real-time, asset-specific information without the need to navigate multiple records or systems.