Keyloop partners with TruVideo to enhance workshops’ communications with customers

Keyloop has signed a partnership with TruVideo to integrate best-in-class workshop video capabilities within its new Service Hub aftersales solution. 

The TruVideo system allows technicians to quickly and easily create and share high-quality video content straight from the workshop floor, improving the efficiency of the work approval process and boosting clarity and transparency for customers.   

Video content can be captured by the technician on a mobile device, fully integrated with Service Hub for immediate synchronisation with each customer’s service record. 

Key TruVideo functionality includes AI Noise Cancellation, which trains on the technician’s voice and blocks out extraneous background noise, and automated multilingual subtitles to facilitate engagement with a wider range of customers.  

To optimise accuracy and efficiency, each video can be automatically transcribed so that service advisors can check details before they contact the customer and update service records. Retailers can also add their own branding and calls for action at the start and end of each video.  

The TruVideo integration with Service Hub is currently undergoing beta testing and will be introduced to customers later this year. 

Service Hub is Keyloop’s major new cloud-native, web-based solution that helps dealers manage all internal and customer-facing stages in the aftersales journey, from booking to check-out. Pilot implementations have shown the solution increases order value, improves efficiency and drives customer satisfaction. 

Service Hub is part of Fusion, Keyloop’s new Automotive Retail Platform (ARP), which connects every phase of the automotive retail lifecycle, from initial sales enquiry through to ownership and retention. All of the tools in Service Hub draw upon information held in Fusion’s Automotive Data Core, which provides a single comprehensive record of customer interactions and transactions, as well as the live status of any aftersales service contracts. 

“Customers increasingly expect workshops to use video to explain work done, secure approvals and justify upsell,” explains Adrian Nash, Chief Product Officer at Keyloop. “By partnering with TruVideo, we can help aftersales teams use best-of-breed video tools to maximise conversions and break down some of the common barriers that exist between workshops and customers.” 

Joe Shaker, TruVideo’s Co-Founder and CEO, adds: “We’re working at pace on deployment for Service Hub pilot sites, supercharging the video capabilities within Keyloop’s Fusion platform. We’re also planning ahead; this new partnership anticipates the deployment of additional capabilities, such as tyre wall scanning, AI-driven vehicle condition reporting and video quality scoring.”