TechMan sees uplift in customer satisfaction during 2025 driven by focus on service and product innovation
Award-winning garage management system, TechMan, has reported a significant improvement in customer satisfaction during 2025, with its Net Promoter Score (NPS) survey showing clear upward momentum as a result of continued investment in customer support, product development and user-led innovation.
TechMan’s NPS data collected throughout the year highlights a notable rise between January and June 2025. In January, TechMan recorded an NPS score of 16, based on customer responses. By June, that score had increased to 31, representing a substantial improvement in advocacy and overall customer sentiment in just six months.
The increase has been driven by a growing proportion of promoters, rising from 45 percent in January to 54 percent in June, demonstrating a clear shift towards stronger customer loyalty. Over the same period, the percentage of detractors fell from 29 percent to 23 percent, reflecting the positive impact of TechMan’s continued focus on listening to customer feedback and acting on it.
Leo Freebairn, Sales Director at TechMan, commented: “Our NPS results mean a great deal to us because they come directly from the garages using TechMan every day. Improving customer experience isn’t a one-off initiative - it’s something we work on constantly by listening to feedback, investing in our people and making meaningful improvements to the system. Seeing that reflected in our NPS is a real credit to the team and the relationships we’ve built with our customers.”
Throughout 2025, TechMan introduced a series of system enhancements, integrations and internal process improvements designed to make life easier for busy garages and workshops. Investment in onboarding, training and customer support has also played a key role in improving the day-to-day experience for garages using the platform.
The latest NPS results reinforce TechMan’s commitment to customer-centric development and its long-term strategy of building technology in close collaboration with its customers.